Tezkar Sports — No Return, No Refund Policy
1. Scope & Applicability
This policy applies to all online purchases, custom quote orders, and corporate orders placed via the Dorniel Sports e-commerce platform ([www.dornielsports.ae](https://www.dornielsports.ae)). Dorniel Sports produces bespoke, custom-branded sports gear, athletic wear, awards, trophies, and promotional merchandise tailored to client specification.
2. Strict No Return & No Refund Policy
All Sales Are Final: Due to the personalized and custom-manufactured nature of sports promotional products (featuring team names, custom logos, sponsor graphics, or personalized text), items hold no resale value.
No Physical Returns: Returns are not accepted for reasons such as change of mind, event cancellation, delayed third-party tournaments, or incorrect sizing chosen by the buyer.
No Monetary Refunds: Payments made are non-refundable once digital proof approval is received and items enter production.
3. Pre-Production Proofing & Digital Sign-Off
To safeguard product quality and design accuracy:
Digital Visual Proofs: Every order receives a high-resolution digital proof showing artwork placement, dimensions, and visual mockups.
Client Responsibility: The customer holds sole responsibility for reviewing spelling, typography, graphic orientation, logo sizing, and garment size breakdowns before approving the proof.
Color Tolerances: On-screen RGB display colors may slightly differ from physical screen printing, sublimation, or embroidery PMS colors. Minor standard variations do not qualify for refunds or reprints.
4. Cancellation Window
| Order Stage | Cancellation Status | Refund / Remedy |
| Submitted, Proof Pending | Allowed (Within 2 Hours) | 100% Full Refund |
| Proof Created / Design Ready | Allowed before proof approval | Refund minus Setup / Design Fee |
| Proof Approved / In Production | Strictly Prohibited | No Refund / Final Sale |
| Shipped / In Transit | Strictly Prohibited | No Refund / Final Sale |
5. Damaged, Defective, or Misprinted Items (Exception Clause)
If goods arrive physically damaged or with a verified manufacturing error that deviates from the client-approved proof:
48-Hour Reporting Window: Claims must be emailed to
support@tezkarsports.comwithin 48 hours of carrier delivery confirmation.Evidence Required: Clear photographs/videos showing the defect, whole garment/item view, and shipping box/label.
Remedy: Tezkar Sports will reprint and replace the defective items at zero additional cost or issue store credit. Cash/credit card refunds are not provided.